The Card Collector Technical Support
Technical support is now only available for help with the version 7.0 - if you are currently running an earlier version of the program - you must "upgrade" to the version 7.0 before contacting support.
Problems that you may have experienced with an earlier version have more than likely been corrected with the version 7.0 - should you have an issue with your version 7.0 - please contact our support group during the hours listed below.
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Reports File Information and Download Link to the Card Collector 7.0 Current "Reports" File
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Information on how to resolve the issue of the Card Collector program taking a long time to open
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Information on how to control the look of the information displayed for your Card Collector reports
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Information on why some cards and set prices in the Card Collector program show no values
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Information on how to correct issues with the Card Collector program when using the WindowsXP operating system
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Information on how to widen the drop down boxes in the Card Collector program when using the WindowsXP operating system
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Information and detailed instructions on how to convert your Card Collector version 6.0 database over to the version 7.0 - without having to re-enter all your cards again.
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Information and detailed instructions on how to convert your Card Collector versions 2,3 and 4 databases over to the version 7.0 - without having to re-enter all your cards again.
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Information on how to show History on a particular card in the Card Collector program
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Information on how to move your Card Collector program and database to a new computer
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Information on how to backup your Card Collector collection and how to restore your database in the event of a computer malfunction
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How to Add Winhelp32.exe to Vista Systems.
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Adjusting Security Settings on Vista to allow The Card Collector 7.0 to run.
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How to add more Graders to your Graders List.
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Solving a common Update problem.
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Saving your Presets by saving and replacing your Reports.set file.
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View current pictures and the location where all future card pictures will be stored without having The Card Collector disk in your computer.
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Repopulating the drop-down boxes for MFG – SPORT – YEAR - SET.
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TECHNICAL SUPPORT INFORMATION
Hours of Operation: 9am to 5pm - Monday thru Friday - Central Time.
Support Line: 972-798-7610 - from the automated greeting, select "The Card Collector" product and then the tech support option. In the event you get a technician's voice mail -- please leave your name and a number that you can be reached at and a technician will return your call promptly.
Fax Support Line: (972) 288-7132 - if you cannot be at your computer and you wish to fax us your question and request a call back time.
Online Support: Contact tech support at techsupport@thecardcollector.com - all emailed requests will be replied to within 12 hours - usually a lot sooner.
Support Charges: There is "no charge" for technical support to all our 7.0 users.
Be Ready: When you contact tech support - be by your computer and be prepared to open the program and answer any questions our technician might have. Most problems can be resolved in a few minutes' time.
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