The Card Collector Technical Support

Technical support is now only available for help with the version 7.0 - if you are currently running an earlier version of the program - you must "upgrade" to the version 7.0 before contacting support.

Problems that you may have experienced with an earlier version have more than likely been corrected with the version 7.0 - should you have an issue with your version 7.0 - please contact our support group during the hours listed below.
Tech Tip # 01      REPLACING YOUR REPORTS FILE 

        Reports File Information and Download Link to the Card Collector 7.0 Current "Reports" File
Tech Tip # 02      PROGRAM IS SLOW TO LOAD 

        Information on how to resolve the issue of the Card Collector program taking a long time to open
Tech Tip # 03      CHANGING FONTS AND REPORTS LAYOUT 

        Information on how to control the look of the information displayed for your Card Collector reports
Tech Tip # 04      MISSING COMPLETE SET PRICING 

        Information on why some cards and set prices in the Card Collector program show no values
Tech Tip # 05      WINDOWS XP® INSTALLATION 

        Information on how to correct issues with the Card Collector program when using the WindowsXP operating system
Tech Tip # 06      SMALL DROP DOWN BOX ON XP 

        Information on how to widen the drop down boxes in the Card Collector program when using the WindowsXP operating system
Tech Tip # 07       CONVERT FROM ver 6.0 TO ver 7.0  

        Information and detailed instructions on how to convert your Card Collector version 6.0 database over to the version 7.0 - without having to re-enter all your cards again.
Tech Tip # 08       CONVERT FROM ver 2, 3 & 4 TO ver 7.0  

        Information and detailed instructions on how to convert your Card Collector versions 2,3 and 4 databases over to the version 7.0 - without having to re-enter all your cards again.
Tech Tip # 09       HISTORY REPORT  

        Information on how to show History on a particular card in the Card Collector program
Tech Tip # 10       MOVING YOUR COLLECTION  

        Information on how to move your Card Collector program and database to a new computer
Tech Tip # 11      HOW TO BACKUP AND RESTORE 

        Information on how to backup your Card Collector collection and how to restore your database in the event of a computer malfunction
Tech Tip # 12      VISTA ISSUE -- ADDING Winhelp32 

        How to Add Winhelp32.exe to Vista Systems.
Tech Tip # 13      WORK AROUND FOR VISTA SECURITY SETTINGS 

        Adjusting Security Settings on Vista to allow The Card Collector 7.0 to run.
Tech Tip # 14      ADDING NEW GRADERS 

        How to add more Graders to your Graders List.
Tech Tip # 15      UPDATES NOT UPDATING IN PROGRAM 

        Solving a common Update problem.
Tech Tip # 16      PRESETS LOST WHEN INSTALLING UPDATES 

        Saving your Presets by saving and replacing your Reports.set file.
Tech Tip # 17      VIEW AND STORE PICTURE LOCATION 

        View current pictures and the location where all future card pictures will be stored without having The Card Collector disk in your computer.
Tech Tip # 18      DROP DOWN BOXES ARE BLANK 

        Repopulating the drop-down boxes for MFG – SPORT – YEAR - SET.
TECHNICAL SUPPORT INFORMATION

Hours of Operation: 9am to 5pm - Monday thru Friday - Central Time.

Support Line: 972-798-7610 - from the automated greeting, select "The Card Collector" product and then the tech support option.  In the event you get a technician's voice mail -- please leave your name and a number that you can be reached at and a technician will return your call promptly.

Fax Support Line: (972) 288-7132 - if you cannot be at your computer and you wish to fax us your question and request a call back time.

Online Support: Contact tech support at  techsupport@thecardcollector.com  - all emailed requests will be replied to within 12 hours - usually a lot sooner.

Support Charges: There is "no charge" for technical support to all our 7.0 users.

Be Ready: When you contact tech support - be by your computer and be prepared to open the program and answer any questions our technician might have.  Most problems can be resolved in a few minutes' time.

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